Learn how to produce AI content

Hello and welcome to the guide for creating an effective knowledge base for your AI-powered Chatbot using Leadster. Here are some essential tips to ensure a smooth and satisfactory interaction with your visitors:

1. Information Gathering for Customer Support Team:

First and foremost, it's crucial to engage with your customer support team to understand the primary questions and inquiries customers typically have. These insights will serve as the foundation for personalizing and enriching the visitor experience, thereby generating greater value and satisfaction during interactions.

2. Document Format in FAQ Style:

Organize your information in a Frequently Asked Questions (FAQ) format. This aids the AI in better comprehending visitor contexts and needs. Utilize hashtags (#) to categorize each question, facilitating efficient information indexing and retrieval. We recommend using markdown to highlight questions and answers clearly and accessibly.

3. Employ Short Texts and Concise Responses:

Less is more. Opt for short texts and direct responses, avoiding excessive information or persuasive language. The focus should be on clarity and conciseness, providing only essential information to effectively address visitor inquiries.

By following these guidelines, you'll be preparing your knowledge base to deliver a superior customer support experience, driven by Leadster's artificial intelligence.

And learn how to configure your flow with the AI Assistant here.

Continue refining and updating your knowledge base to keep pace with the ever-evolving needs of your customers.

If you have any questions, feel free to reach out to our team via support!

Best regards!